Industry’s leading gamification and community platform providers helped Koodo Mobile grow peer-to-peer support response rate by 557 percent year-over-year
February 19, 2013
The #1 Gamification Platform, and Get Satisfaction, a community platform for delivering engaging customer experiences, today announced a partnership that brings world-class gamification solutions to Get Satisfaction customers, driving greater consumer engagement and business value from their community investments.
Companies of all sizes such as Intuit, Kellogg's and Sonos rely on the Get Satisfaction community platform to acquire new customers, provide better customer service and enhance their products. By integrating with Badgeville’s award-winning Behavior Platform, Get Satisfaction customers can leverage Badgeville’s robust game, reputation and social mechanics to deliver more engaging and profitable customer experiences within their communities.
“Badgeville’s gamification platform enables companies to further increase engagement across their Get Satisfaction communities, and reward customers in their communities for specific user behaviors and contributions,” said Azita Martin, VP of Marketing, Get Satisfaction.
The Badgeville integration blueprint for Get Satisfaction provides companies with an easy path to connect their Get Satisfaction community with The Behavior Platform, driving even greater engagement.
“Customer communities are essential to increasing customer loyalty and engagement,” said Chandar Pattabiram, VP of WW Marketing, Badgeville. “Get Satisfaction deeply understands the value of further increasing loyalty across their customer base. The Badgeville partnership enables Get Satisfaction customers to offer relevant rewards and status to customers who engage with the platform, share and find information, and participate in the brand’s community.”
“We use our community to improve the customer experience and reduce operating costs. Badgeville and Get Satisfaction provide world-class offerings for both gamification and customer communities, allowing us to engage with our customers in a very effective way while positively impacting our bottom line,” said Nathan Roth, Community Strategist, Koodo Mobile. “Using both Badgeville and Get Satisfaction, we have been able to grow our peer-to-peer support response rate by 557 percent year-over-year.”
Companies can purchase the Get Satisfaction Community directly from Get Satisfaction and the Badgeville Gamification Platform directly from Badgeville. For more information on how to integrate the combined solution, refer to the documentation available in the Get Satisfaction community.
For more information for how Badgeville can supercharge your Get Satisfaction investment, visit http://www.badgeville.com/products/integrations/get-satisfaction
About Get Satisfaction
Headquartered in San Francisco, Get Satisfaction helps companies create engaging customer experiences by fostering online conversations about their products and services at every stage of the lifecycle. Companies of all sizes, such as Intuit, Kellogg's and Sonos rely, on the Get Satisfaction Community Platform to acquire new customers, provide better service and build better products. Today, Get Satisfaction powers 70,000 active customer communities hosting more than 35 million consumers each month. For a free trial, visit www.getsatisfaction.com.
Grace Nasri Bateman Group for Get Satisfaction firstname.lastname@example.org (415) 503-1818.