Prezi’s community reduces support costs and generates new product ideas
San Francisco – October 7, 2014 -- Get Satisfaction, the leader in online community platforms, today announced that Prezi is delivering rapid self-service support to its rapidly growing customer base using Get Satisfaction.
Prezi’s interactive, cloud-based presentation platform helps presenters connect more powerfully with their audiences. Prezi is able to scale its customer support and deliver the same fast resolution time – approximately 24 hours – to freemium users that paying customers enjoy from internal support staff.
Integration with Zendesk
Prezi reports that Get Satisfaction’s tight integration with the Zendesk help desk solution also helps reduce the overall number of support tickets. Premium subscribers are entitled to email support, but they often visit Prezi’s community when they have a quick question that's better addressed with self-help. Likewise, freemium customers who come to the community to get their question answered can be directed to promotional content encouraging them to upgrade to the premium plan if they want additional support.
Community Supports Three Languages with 60,000 English-Speakers
Today there are more than 40 million people using Prezi’s presentation software to improve how audiences see, remember, and understand a presenter's ideas. When Prezi launched its community in 2009, it had the foresight to embed a Get Satisfaction community into its strategy. The then startup wanted an easy way to capture and act on product feedback from its users. As the company grew, the community’s strategic role grew with it, expanding into critical areas of customer support and peer-to-peer idea sharing. The community’s knowledge base contains 45,000+ topics that are instantly accessible for frequently asked questions. Today, Prezi has a dedicated team of community managers who oversee an English-speaking community with close to 60,000 members and two newer communities in Spanish and Portuguese.
“For many customers, the community is the first place, and sometimes, the only place they go,” said Georgina Spitzer, Support Manager, Prezi. "The wealth of information shared within our community helps to shape our decisions, discover new aspects of the product, and come up with new ideas," said Spitzer.
“Prezi’s early adoption and evolutionary journey from a simple portal gathering product feedback to a vibrant community engaging and serving thousands of customers is almost a textbook example of the critical business role online communities have assumed,” said Rahul Sachdev, CEO, Get Satisfaction. “Customer support, product ideation, and product feedback ranked high among the findings of our recent market survey on the benefits of online customer communities.”
About Get Satisfaction
Based in San Francisco, Get Satisfaction provides an online community platform connecting companies with customers to foster relationships that unlock new value for both sides. Companies of all sizes and industries—from Intuit, Kellogg's and P&G to Sonos, HootSuite and SugarCRM—rely on Get Satisfaction to deliver online communities that modernize customer support, accelerate sales, differentiate their brand and inspire new innovations. Get Satisfaction’s community platform offers the fastest time to value for companies ready to embrace the way today’s customers want to engage. To learn more, visit https://getsatisfaction.com/corp/.
Prezi is the interactive, cloud-based presentation platform that enables you to connect more powerfully with your audience. Unlike slides, Prezi’s open, zoom-able canvas lets you show relationships between the big picture and fine details, putting your ideas in context. Your message is more likely to resonate, motivate, and be remembered, whether you’re delivering a sales pitch to a high-value client or a TED Talk to the world’s foremost thinkers. Founded in 2009, and with offices in San Francisco and Budapest, Prezi now fosters a community of over 45 million users and over 120 million prezis around the world. With investors including TED Conferences and Accel Partners, Prezi is in the business of making presenters great.
Press Contact:Julia Glenister
for Get Satisfaction