Scale your Help Desk with Customer Support Community Software
Zendesk is the leading provider of proven, cloud-based help desk software.
Get Satisfaction provides a contemporary self service solution to capture customer knowledge and enable peer-to-peer self service. By integrating Get Satisfaction customer support community software and Zendesk help desk applications, you can get a comprehensive end-to-end customer support solution.
Our integration solution with Zendesk enables community managers and customer support agents to convert public community conversations into help desk tickets for internal escalation or 1:1 customer support. Get Satisfaction’s federated search capability allows customers to search for Zendesk knowledge base articles.
- Scale your customer support by adding peer-to-peer self service
- Create a unified view of all customer support interactions
- Develop an ever-growing knowledge base crowdsourced from your customers
- Improve customer satisfaction by offering a contemporary customer service experience
Need more details? Read more on how to integrate Zendesk with Get Satisfaction.
Top 7 Reasons to Integrate Zendesk with Get Satisfaction
Enable peer-to-peer engagement
Robust moderation tools
Ability to post private comments & control access
Improve SEO with user generated content
Expose community content throughout your web site with widgets
Drive additional engagement with gamification -- badging & leaderboard
Unlimited user & management seats